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Confidential. Personal. Reliable.

Got a question about your heart?

Call the Helpline on 13 11 12 during business hours.

It’s a free service and we’d love to hear from you.

Lines open 8.30am to 5.30pm Australian Central Standard Time Monday to Friday, except public holidays.
Email: health@heartfoundation.org.au

For over 20 years, our Helpline has been providing free information, guidance and support to help people improve their heart health.

Every call will be answered by a qualified health professional, and you will receive expert information and support that’s tailored just for you.

Whether you’re seeking advice for yourself or a loved one, we’ll give you the information and reassurance you need. We’ll sort through any myths you may have heard about caring for your heart, healthy eating, exercise and heart disease, and give you credible information you can trust.

Apart from the cost of a local call, our service is completely free. You don't need to make an appointment and you can ask us as many questions as you like.

Need help getting in contact?

If you have a hearing or speech impairment you may wish to use the National Relay Service to get in touch with us.

Voice relay call: 1300 555 727 
NRS Chat or internet relay call
NRS Captions or captioned relay call
SMS Relay: 0423 677 767
TTY users:  133 677

If English is not your first language, you can still call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone the Heart Foundation Helpline on 13 11 12.

You can talk to us about anything related to your heart disease or heart health.

We can explain and answer your questions on topics such as:

What you or your loved one’s heart problem means
How to manage heart failure so you can live well life
How to manage related conditions such as high cholesterol, high blood pressure or diabetes to help prevent heart disease
The heart medications you’ve been prescribed
What to expect before, during and after a heart procedure
How to incorporate more activity into your day
How you can adjust your diet to make healthy eating a way of life
Any heart disease symptoms or risk factors you may be worried about
Understanding the warning signs of a heart attack
What to expect after you or your loved one has had a heart attack
How to recover from a heart attack and live a well life
Managing intimacy and sex after a heart attack
Your psychosocial health following a heart attack
Finding nearby cardiac rehabilitation centres, support services or walking groups
Atrial fibrillation, heart rhythm problems, heart valve problems and other heart conditions like Cardiomyopathy
Helping you prepare questions to ask your doctor
Any other concerns about heart health or heart disease you may have.

For questions, information or to make any changes relating to your supporter details, please contact us at contactus@heartfoundation.org.au

Support queries include things such as:

Donations
Memorial donations
Updating your credit card or address details
Removing yourself from our mailing list
Making a deceased notification
Making a Duplicate Receipt request
Placing a hold on or cancelling your Regular Gift
Enquiring about Face 2 Face / Door 2 Door fundraising
Feedback and complaints.

1. You’ll hear a pre-recorded menu

2. You’ll be connected to a member of our Helpline team

If we can’t put you through to someone straightaway, you can leave a message and we’ll call you back or you can email us at health@heartfoundation.org.au.

3. You and the Helpline team member will have a confidential chat

Your contact will start by introducing themselves, as well as get an understanding of how they can help you, and what you’d like to talk about
Our Helpline team member will also quickly confirm your name and contact details
Depending on your query, our team member may ask you about:
Any symptoms you’re experiencing
What medicines you take
Relevant parts of your medical history
Your lifestyle and eating habits
Your family history of heart disease or related conditions
Any treatment or support you’re currently receiving
Other matters that may be relevant.
They will answer any questions you have
Every part of your discussion will be completely confidential.

4. Our team member may suggest some next steps you could take

These could include:

See your GP or a specialist for a full diagnosis
Visit your community pharmacist
Connect with cardiac rehabilitation or support services in your local area
Speak to another health professional within our Helpline team who can give you more specialised advice
Call 000 if you or the person you’re calling about requires urgent treatment.

They may also send you information about the topics you’ve discussed.

5. Before your call ends:

Our team member will check if you have any more questions
If you’ve been discussing symptoms, they will let you know what any sudden changes may mean and whether you should call 000 and seek urgent treatment
You’ll be invited to call again if you have any more questions.

Confidential. Personal. Reliable.

Got a question about your heart?

Call the Helpline on 13 11 12 during business hours.

It’s a free service and we’d love to hear from you.

Need help getting in contact?

1. You’ll hear a pre-recorded menu

2. You’ll be connected to a member of our Helpline team

3. You and the Helpline team member will have a confidential chat

4. Our team member may suggest some next steps you could take

5. Before your call ends:

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