Confidential. Personal. Reliable.

• What you or your loved one’s heart problem means 
• How to manage heart failure so you can live well life 
• How to manage related conditions such as high cholesterol, high blood pressure or diabetes to help prevent heart disease 
• The heart medications you’ve been prescribed 
• What to expect before, during and after a heart procedure 
• How to incorporate more activity into your day 
• How you can adjust your diet to make healthy eating a way of life 
• Any heart disease symptoms or risk factors you may be worried about 
• Understanding the warning signs of a heart attack 
• What to expect after you or your loved one has had a heart attack 
• How to recover from a heart attack and live a well life 
• Managing intimacy and sex after a heart attack 
• Your psychosocial health following a heart attack 
• Finding nearby cardiac rehabilitation centres, support services or walking groups 
• Atrial fibrillation, heart rhythm problems, heart valve problems and other heart conditions like Cardiomyopathy 
• Helping you prepare questions to ask your doctor 
• Any other concerns about heart health or heart disease you may have. 

• Donations 
• Memorial donations 
• Updating your credit card or address details 
• Removing yourself from our mailing list 
• Making a deceased notification 
• Making a Duplicate Receipt request 
• Placing a hold on or cancelling your Regular Gift 
• Enquiring about Face 2 Face / Door 2 Door fundraising 
• Feedback and complaints. 

1. You’ll hear a pre-recorded menu 

2. You’ll be connected to a member of our Helpline team 

3. You and the Helpline team member will have a confidential chat 

• Your contact will start by introducing themselves, as well as get an understanding of how they can help you, and what you’d like to talk about 
• Our Helpline team member will also quickly confirm your name and contact details 
• Depending on your query, our team member may ask you about: 
• Any symptoms you’re experiencing 
• What medicines you take 
• Relevant parts of your medical history 
• Your lifestyle and eating habits 
• Your family history of heart disease or related conditions 
• Any treatment or support you’re currently receiving 
• Other matters that may be relevant. 
• They will answer any questions you have 
• Every part of your discussion will be completely confidential. 

4. Our team member may suggest some next steps you could take 

• See your GP or a specialist for a full diagnosis 
• Visit your community pharmacist 
• Connect with cardiac rehabilitation or support services in your local area 
• Speak to another health professional within our Helpline team who can give you more specialised advice 
• Call 000 if you or the person you’re calling about requires urgent treatment. 

5. Before your call ends:

• Our team member will check if you have any more questions 
• If you’ve been discussing symptoms, they will let you know what any sudden changes may mean and whether you should call 000 and seek urgent treatment 
• You’ll be invited to call again if you have any more questions.