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Receptionist's guide to the Heart Health Check

Sample scripts and answers to FAQs

Medical receptionists play a vital support role in integrating Heart Health Checks into routine care. This section of the toolkit explains how to recall a patient for a Heart Health Check and answers some FAQs.

Recalling patients for a Heart Health Check

Phone calls can be an effective way to recall patients who are eligible for an annual Heart Health Check. Once eligible patients have been identified, call them and explain…

  1. Doctor <insert name> has asked me to call you as you are now <eligible / due / overdue> for a Heart Health Check.
  2. It’s a check-up that will be at least 20 minutes long to assess your risk of having a heart attack or stroke.
  3. The check <is covered under Medicare / costs $________>.

Book the appointment as per usual business practice.

If the patient wants to know more about the Heart Health Check, you can explain …

During a Heart Health Check, your doctor or nurse will:

  • discuss your lifestyle and do some simple checks like measuring your weight, blood pressure, cholesterol and blood sugar levels
  • calculate your level of risk and then plan with you how to lower your risk
  • refer you for a blood test if needed.

You might also refer the patient to the Heart Health Check information on the Heart Foundation website.

TIP: For any questions about risk factors, refer the patient to the practice nurse or GP.

Heart Health Check FAQs

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